Scenarios
Each scenario walks you through the key decisions for a realistic use case, grading your rationale as you go. At the end, your answers are synthesised into a ready-to-use system prompt, a filled Agent Canvas, and a REMIT worksheet.
Your team is drowning in Tier-1 tickets — password resets, billing questions, 'where is my feature' emails. ~40% of volume. You have been asked to design an agent that triages, drafts replies, and escalates anything that needs human judgement. Walk through the design decisions.
Your compliance team fields dozens of 'is this allowed?' questions from sales and operations every day. You want an agent that answers simple policy questions with citations to the policy library, and escalates anything ambiguous. The agent will be used by internal staff, not customers.
You need a Monday-morning briefing agent: what needs your attention this week, which meetings need prep, what's urgent. It should read your calendar, email threads, and project files, and produce a 1-page briefing plus draft replies where useful — but never send anything without your approval.